F.A.Q
GOT QUESTIONS?
Your Top Questions Answered - The Texas Taxi
Upon completing your reservation, you will promptly receive a confirmation email containing all your booking details. This email will include information about your pickup and drop-off locations, date and time of the transfer, as well as the contact details of our dedicated customer service team. Rest assured, we make sure you have all the necessary details to ensure a smooth and stress-free travel experience. You may contact us directly to make changes to your booking.
At The Texas Taxi, we proudly serve all major airports in Greater Houston, including George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU), and more. Whether you need airport pickup from IAH, HOU, or any other location within Greater Houston, trust in our reliable and comfortable service for seamless transportation. Additionally, we provide transfers from Houston airports to every city in Texas and beyond, reaching destinations in other states. Count on us to ensure your timely arrival at your chosen destination with our comprehensive and dependable service.
Review the list of our service areas here.
Yes, we offer convenient round-trip transfers, providing seamless transportation from any location within Greater Houston to major airports such as George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), and back. Whether you’re departing from any city across the Greater Houston area, our service ensures a hassle-free journey to and from the airports.
We offer a complimentary waiting period of up to 60 minutes for airport pickups and 15 minutes for non-airport pickup points from the agreed-upon time. After the complimentary waiting time has elapsed, additional waiting charges may apply. Rest assured, our drivers monitor flight arrival times, ensuring prompt and efficient pickups while accommodating unexpected delays to provide a stress-free experience for our valued passengers.
Please read our Terms & Conditions for details.
Absolutely! Our fleet includes various group transport options, such as minivans, minibuses, and buses, to comfortably accommodate families and large groups for a stress-free travel experience.
Yes, we offer optional meet and greet service for airport pickups. Our professional drivers will be waiting for you at the designated meeting point with a name sign, ensuring a smooth and personalized start to your journey.
Our refund policy allows for a full refund, minus a 5% processing fee, if cancellations are made 24 hours or more before the scheduled transfer. For cancellations made within 24 hours of the scheduled transfer, a cancellation fee may apply.
Please read our Terms & Conditions for details.
We prioritize the security of our customers’ financial information. When you make a payment through PayPal, your transaction is processed using industry-leading encryption and security measures. PayPal’s advanced technology safeguards your payment details, ensuring that sensitive information is transmitted securely. You can rest assured that your financial data is protected throughout the payment process. With PayPal’s trusted and secure platform, you can confidently make payments for your bookings, knowing that your personal and financial information is in safe hands.
Yes! You can securely pay with your debit or credit card through PayPal as a guest, without the need to create a PayPal account. When you proceed to checkout on our website and select PayPal as your payment method, you will be directed to the PayPal payment page. Instead of logging in or signing up for an account, simply click on the option to “Pay with Debit or Credit Card”. This will allow you to enter card details and complete the transaction without creating a PayPal account.
Absolutely! We welcome international travelers to book our services from anywhere in the world. Our user-friendly online booking platform allows you to reserve airport transfers and transportation options conveniently, even if you’re outside the United States. Simply visit our website, provide your travel details, and secure your booking with ease. If you have any questions or need assistance during the booking process, our responsive customer support team is ready to help. Traveling from abroad? Trust us to ensure a seamless and comfortable journey for your arrival in the Texas, USA.
If your flight is delayed, there’s no need to worry. Our professional drivers closely monitor flight arrival times to accommodate unexpected delays. Rest assured that we will adjust your pickup time accordingly to ensure a seamless transfer. If you have access to a phone or an internet connection, we recommend notifying our customer support team about the delay. This way, we can make necessary arrangements and ensure that your transportation is ready when you arrive. Your comfort and convenience are our top priorities, so you can trust us to make the necessary adjustments to accommodate any changes in your flight schedule.
Finding your driver’s details is easy and convenient. Once you’ve made a booking with us, you’ll receive a confirmation email containing comprehensive information about your upcoming transfer, including your driver’s name, contact number, and a photo for easy identification. Additionally, if you’ve opted for our meet and greet service, your driver will be waiting for you at the designated meeting point, holding a sign with your name on it. Rest assured, upon your flight’s arrival, either your driver or our dedicated customer support team will reach out to you to coordinate the pickup and ensure a seamless start to your journey.
We’re here to help! If you have any additional questions or need further assistance, feel free to reach out to our knowledgeable customer support team. You can contact us via phone, SMS, email, or through the contact form on our website.